How to Get Mpesa Statement 2024

Introduction

How to Get Mpesa Statement: In the fast-paced digital age, managing your finances has become more convenient than ever. Mobile money services like Mpesa have revolutionized the way we handle transactions and keep track of our financial activities. One crucial aspect of this is obtaining your Mpesa statement. Whether you need it for personal record-keeping, business purposes, or auditing, knowing How to Get Mpesa Statement is essential.

In this comprehensive guide, we will walk you through the process of How to Get Mpesa Statement step by step. We’ll cover multiple methods, including how to get Mpesa statement online, via SMS, through the Mpesa app, and at an Mpesa agent. So, let’s dive into the details and help you gain control of your financial records.

How to Get Mpesa Statement.

Understanding the Mpesa Statement

Before we explore the various methods of how to get Mpesa statement, it’s crucial to understand what exactly an Mpesa statement is and why you might need it.

What is an Mpesa Statement?

An M-Pesa statement is a comprehensive record of your financial transactions and activities carried out through the Mpesa mobile money platform. It provides a detailed account of your deposits, withdrawals, transfers, and other transactions made using your Mpesa account.

Why Do You Need an Mpesa Statement?

There are several reasons why you might need an Mpesa statement:

1. Personal Finance Management: Keeping track of your transactions helps you manage your finances effectively, ensuring that you stay within your budget and avoid overspending.
2. Business Records: For business owners, an Mpesa statement is essential for maintaining accurate financial records, simplifying tax compliance, and auditing.
3. Dispute Resolution: In case of any discrepancies or disputes regarding a particular transaction, having an Mpesa statement serves as solid proof of the transaction in question.
4. Loan Applications: Some financial institutions may require your Mpesa statement as part of the documentation for loan applications.

Now that you understand the importance of an Mpesa statement, let’s move on to the various methods of obtaining one.

How to Get Mpesa Statement.

How to Get Mpesa Statement Online

The easiest and most convenient way to access your Mpesa statement is through the online portal provided by Safaricom, the parent company of Mpesa. Here’s a step-by-step guide on how to get Mpesa statement online:

Step 1: Visit the Safaricom Website

1. Open your preferred web browser and go to the official Safaricom website (www.safaricom.co.ke).

Step 2: Log in to Your Account

2. Click on the “Mpesa” tab on the website’s menu, then select “My Account” or “Log In” to access your Mpesa account.

Step 3: Select “Full Statement”

3. Within your Mpesa account dashboard, locate the “Statements” or “Account History” section. Here, you should find an option to request a “Full Statement.”

Step 4: Choose Your Statement Period

4. Select the period for which you want the statement. You can typically choose between monthly or custom date ranges.

Step 5: Confirm and Generate

5. After selecting your preferred statement period, confirm your request. Safaricom will generate your Mpesa statement, and you will receive it in your registered email address.

Step 6: Check Your Email

6. Open your email inbox and look for the Mpesa statement. It will usually arrive as a PDF attachment. Download and securely store it for your documentation.

How to Get Mpesa Statement via SMS

If you prefer not to use the internet or do not have access to a computer, you can obtain your Mpesa statement via SMS. Here’s a step-by-step guide on how to get Mpesa statement via SMS.

Step 1: Open Your SMS App

1. Access the messaging application on your smartphone.

Step 2: Compose a New SMS

2. Create a new SMS message.

Step 3: Enter the Request Code

3. In the message body, type the following request code: “FullStatement.”

Step 4: Send the SMS

4. Send the SMS to the Safaricom service number 234.

Step 5: Receive Your Statement

5. Shortly after sending the SMS, you will receive your Mpesa statement as a reply. It will contain your recent transactions and account balance.

Please note that standard SMS charges may apply when sending the request.

How to Get Mpesa Statement.

How to Get Mpesa Statement Using the Mpesa App

The Mpesa mobile app provides another convenient way to access your Mpesa statement. Here’s a step-by-step guide on how to get Mpesa statement using Mpesa App.

Step 1: Download and Install the Mpesa App

1. Visit your gadget’s application app store (Google Play Store for Android or Apple App Store for iOS).
2. Search for “Mpesa” and download the official Mpesa app.

Step 2: Open the Application and Sign In

3. Open the Mpesa app and log in using your Mpesa PIN.

Step 3: Navigate to “My Account”

4. Within the app, find the “My Account” or “Account” section.

Step 4: Request a Statement

5. Look for an option to request an Mpesa statement. This might be categorized as a “Statement Request” or a similar designation.

Step 5: Choose Your Statement Period

6. Select the statement period you want, such as the last month or a custom date range.

Step 6: Confirm and Receive

7. Confirm your request, and the app will generate your Mpesa statement, which you can view and save on your device.

How to Get Mpesa Statement at an Mpesa Agent

If you prefer a more personal touch or need immediate assistance, you can visit an Mpesa agent to request your statement. Here’s a step-by-step guide on how to get Mpesa statement at an Mpesa Agent.

Step 1: Locate an Mpesa Agent

1. Find a nearby Mpesa agent. These are typically located at shops, kiosks, and mobile money service centers.

Step 2: Provide Your Details

2. When you reach the agent, provide your mobile phone number and request an Mpesa statement. The agent will guide you through the process.

Step 3: Receive Your Statement

3. The agent will assist you in obtaining a printed copy of your Mpesa statement, which you can take with you immediately.

How to Get Mpesa Statement for Your Till Number

If you are a business owner or involved in business transactions using a Till Number, you might need to access an Mpesa statement specifically for your Till Number. This statement is crucial for monitoring your business finances and keeping track of transactions. Here’s a step-by-step guide on how to get Mpesa statement for your Till Number:

Step 1: Contact Safaricom Business Customer Care

1. Begin by reaching out to Safaricom Business Customer Care. You can find the dedicated business support number on the Safaricom website or through a quick online search. It’s essential to use this dedicated line to ensure you receive assistance tailored to your business needs.

Step 2: Provide Business Details

2. When you connect with a customer care representative, be ready to provide specific information about your business. This typically includes your Till Number and any other relevant details regarding your business account.

Step 3: Request the Till Number Statement

3. Clearly state your request for an Mpesa statement for your Till Number. You may also need to specify the statement period you’re interested in, such as monthly or custom date ranges.

Step 4: Verification Procedures

4. Safaricom may have verification procedures in place to ensure that the request is legitimate and coming from an authorized representative of the business. Be prepared to provide any necessary documentation or answer security questions to confirm your identity.

Step 5: Receive the Till Number Statement

5. Once your request is processed and verified, Safaricom will generate the Mpesa statement specifically for your Till Number. You will receive the statement through your preferred method of communication, such as email or SMS, depending on your arrangement with Safaricom Business Customer Care.

Note: Unlike personal Mpesa statements, Till Number statements are not typically accessible through the Safaricom website or mobile app. Therefore, reaching out to Safaricom Business Customer Care is the recommended method for obtaining your Till Number’s Mpesa statement.

How to Get Mpesa Statement for Another Number

In some cases, you may need to obtain an Mpesa statement for a mobile number that is not your own. This could be for various reasons, such as helping a family member, managing finances for a friend, or handling business transactions on behalf of a colleague. Here’s a guide on how to get Mpesa statement for another number:

Method 1: Requesting the Statement via SMS

Step 1: Compose a New SMS

1. Open your mobile phone’s messaging app.

Step 2: Enter the Request Code

2. In the message body, type the following request code: “FullStatement.”

Step 3: Add the Target Mobile Number

3. After the request code, add the mobile number for which you want to request the Mpesa statement.

Step 4: Send the SMS

4. Send the SMS to the Safaricom service number 234.

Step 5: Authorization from the Target Number

5. The mobile number for which you’re requesting the statement will receive a confirmation SMS asking for authorization. The owner of that number must reply to the SMS with “1” to grant permission for the statement request.

Step 6: Receive the Statement

6. Once authorization is received, you will get the Mpesa statement for the target mobile number as a reply to your initial SMS request.

Method 2: Contacting Safaricom Customer Care

Step 1: Call Safaricom Customer Care

1. Dial the Safaricom customer care number (100 for personal customers or the dedicated business support number if applicable).

Step 2: Provide Details

2. When connected to a customer care representative, provide details about the target mobile number and explain that you need an Mpesa statement for that number.

Step 3: Verification Procedures

3. Safaricom may have verification procedures in place to ensure that the request is authorized. Be prepared to answer security questions or provide any necessary documentation.

Step 4: Receive the Statement

4. Once the request is processed and authorized, Safaricom will generate the Mpesa statement for the target mobile number. They may send it to your preferred method of communication, such as email or SMS, depending on the arrangement.

Note: When requesting an M-Pesa statement for another number, it’s essential to have the owner’s consent and cooperation. Without their authorization, Safaricom may not provide the statement. Respect for privacy and data security is crucial in this process.

How to Keep Your Mpesa Statement Secure

Now that you know how to obtain your Mpesa statement, it’s essential to keep it secure. Here are some tips to ensure the confidentiality and safety of your financial records:

1. Password Protect: If you’re storing your Mpesa statement digitally, ensure it’s password-protected. Use a strong, unique password that’s not easily guessable.
2. Use Secure Storage: Store physical copies of your statement in a secure location, such as a locked drawer or safe.
3. Beware of Scams: Be cautious of sharing your Mpesa statement with anyone claiming to be from a financial institution. Safaricom will never ask for your statement via email or phone call.
4. Regularly Check for Discrepancies: Review your Mpesa statement regularly for any unauthorized transactions or errors. Report any discrepancies to Safaricom immediately.
5. Logout from M-Pesa App: If you’ve used the Mpesa app to access your statement, make sure to log out when you’re finished to prevent unauthorized access.

Conclusion

Obtaining your Mpesa statement is a simple yet crucial task for managing your finances effectively, whether for personal use or business purposes. With various methods available, including online access, SMS requests, and assistance from Mpesa agents, you can choose the option that best suits your needs and preferences.

Remember that keeping your Mpesa statement secure is just as important as obtaining it. By following the guidelines mentioned in this guide, you can ensure that your financial records remain confidential and protected.

Now that you know how to get your Mpesa statement, take control of your financial transactions, and stay informed about your financial activities. Happy banking with M-Pesa!

Frequently asked questions (FAQs) about how to get Mpesa statement

Q1: What is an Mpesa statement, and why do I need it?

A1: An Mpesa statement is a detailed record of your financial transactions and activities conducted through the Mpesa mobile money platform. You may need it for personal finance management, business records, dispute resolution, or as part of loan applications.

Q2: How can I get my Mpesa statement online?

A2: To get your Mpesa statement online, follow these steps:

1. Visit the Safaricom website (www.safaricom.co.ke).
2. Log in to your Mpesa account.
3. Select “Full Statement” under the “Statements” or “Account History” section.
4. Choose your statement period (monthly or custom date range).
5. Confirm and generate your statement, which will be sent to your registered email address.

Q3: Is there a cost associated with requesting an Mpesa statement online?

A3: No, there is typically no cost associated with requesting an Mpesa statement online. However, standard data charges may apply if you are using mobile data to access the internet.

Q4: How can I get an Mpesa statement via SMS?

A4: To obtain your Mpesa statement via SMS, follow these steps:

1. Compose a new SMS.
2. In the message body, type “FullStatement.”
3. Send the SMS to the Safaricom service number 234.
4. Shortly after sending the SMS, you will receive your M-Pesa statement as a reply.

Q5: Is there a charge for requesting an Mpesa statement via SMS?

A5: Yes, standard SMS charges may apply when sending the request for an M-Pesa statement via SMS. Be sure to check with your mobile service provider for the exact cost.

Q6: How can I get my Mpesa statement using the Mpesa mobile app?

A6: To get your Mpesa statement using the Mpesa mobile app, follow these steps:

1. Download and install the official Mpesa app from your device’s app store.
2. Open the app and log in with your Mpesa PIN.
3. Please proceed to the section labeled “My Account” or “Account.”
4. Request a statement by selecting your preferred statement period.
5. Confirm your request, and the app will generate your statement for viewing and saving on your device.

Q7: Can I get an Mpesa statement at an M-Pesa agent’s location?

A7: Yes, you can obtain an Mpesa statement by visiting an Mpesa agent. Simply provide your mobile phone number and request an Mpesa statement. The agent will assist you in obtaining a printed copy of your statement.

Q8: Is there a fee for getting an Mpesa statement at an agent’s location?

A8: There may be a nominal fee associated with getting an Mpesa statement at an agent’s location. The fee amount can vary, so it’s advisable to inquire with the agent about any charges before proceeding.

Q9: How often can I request an Mpesa statement?

A9: You can request an Mpesa statement as often as you need it. Whether you need it monthly, quarterly, or on-demand for specific purposes, the choice is yours.

Q10: Are Mpesa statements secure?

A10: Yes, Mpesa statements are designed to be secure. However, it’s crucial to keep your statement and personal information confidential. Use strong passwords, be cautious of sharing your statement with others, and regularly review your statement for any discrepancies to maintain security.

Q11: How far back can I request transaction history on my Mpesa statement?

A11: You can typically request transaction history for the last six months or choose a custom date range, depending on the platform you use to access your M-Pesa statement. Keep in mind that older transactions may not be available beyond this period.

Q12: Can I request an Mpesa statement for someone else’s account?

A12: Generally, you can only request an M-Pesa statement for your own account, as it contains sensitive financial information. If you need someone else’s statement, they should make the request themselves or provide you with a copy if necessary.

Q13: What do I do if I spot an error or unauthorized transaction on my Mpesa statement?

A13: If you identify an error or unauthorized transaction on your Mpesa statement, contact Safaricom’s customer support immediately. They will assist you in resolving the issue and launching an investigation if needed.

Q14: How long does it take to receive my Mpesa statement via email after requesting it online?

A14: The time it takes to receive your Mpesa statement via email can vary, but it typically doesn’t take long. You should receive it within a few minutes to an hour after requesting it online.

Q15: Can I request a physical copy of my Mpesa statement to be mailed to my address?

A15: Mpesa statements are usually provided electronically, either through email or via SMS. If you require a physical copy, you can print the electronic version you receive.

Q16: Is it possible to get an Mpesa statement if my mobile phone is lost or stolen?

A16: Yes, you can still obtain an Mpesa statement if your mobile phone is lost or stolen. You can use another device to access your Mpesa account through the official app or the Safaricom website using your credentials.

Q17: Are Mpesa statements accepted as proof of income for financial transactions, such as applying for a loan?

A17: Yes, Mpesa statements are often accepted as proof of income for various financial transactions, including loan applications. However, different financial institutions may have their specific requirements, so it’s essential to check with the institution in question for their documentation needs.

Q18: Can I request a statement for multiple Mpesa accounts if I have more than one?

A18: Yes, you can request statements for multiple Mpesa accounts if you have more than one. You will need to log in separately to each Mpesa account and follow the statement request process individually for each account.

Q19: What should I do if I’ve forgotten my Mpesa PIN and can’t access my account for a statement?

A19: If you forget your Mpesa PIN and cannot access your account, contact Safaricom’s customer support or visit an Mpesa agent for assistance in resetting your PIN and regaining access to your account.

Q20: Are Mpesa statements available in languages other than English?

A20: Mpesa statements are typically available in English. However, Safaricom may offer services or translations in other languages for specific regions or customers. You can inquire with Safaricom’s customer support about language options if needed.

Q21: What should I do if I encounter issues or discrepancies on my Till Number’s M-Pesa statement?

A21: If you identify any issues or discrepancies on your Till Number’s Mpesa statement, it’s crucial to contact Safaricom Business Customer Care immediately. They will assist you in resolving the issue, investigating any discrepancies, and ensuring the accuracy of your business transactions.

Q22: Can I request an Mpesa statement for another number without their consent?

A22: No, you typically cannot request an Mpesa statement for another number without the owner’s consent. Safaricom prioritizes user privacy and data security, and they require authorization from the owner of the mobile number to release the statement.

Q23: Is there a fee associated with requesting an Mpesa statement for another number?

A23: The cost of requesting an Mpesa statement for another number is usually the responsibility of the requester. Standard SMS charges may apply if you are using the SMS method. Be sure to check with your mobile service provider for any associated fees.

Q24: Can I get an Mpesa statement for another number online or through the app?

A24: Generally, the online and app methods are designed for accessing personal M-Pesa statements. To request an Mpesa statement for another number, it’s best to use the SMS method or contact Safaricom Customer Care for assistance.

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